Creator

Sarun Saifah

Advisor

Rodriguez, Katrina

Committee Member

Krahnke, Keiko

Committee Member

Ku, Heng-Yu

Committee Member

Birnbaum, Matthew

Department

Higher Education & Student Leadership

Institution

University of Northern Colorado

Type of Resources

Text

Place of Publication

Greeley (Colo.)

Publisher

University of Northern Colorado

Date Created

8-1-2011

Genre

Thesis

Extent

191 pages

Digital Origin

Born digital

Abstract

Higher education in Thailand is challenged with increasing pressures. Like other kinds of organizations, universities have been challenged by external, uncontrollable forces. The increased challenges in Thailand's higher education have prompted senior institutional administrators to understand the nature of higher education institutional affairs, and to articulate new solutions and adapt the business world's operational paradigm in quality management to direct their institutions in allocating their limited resources. The purpose of the study was to discover and make meaning of institutional administrative affairs in private universities in Bangkok, Thailand, as perceived by senior level administrators. A case study methodology with constructivist epistemology was employed for the study. Eight university administrators in four institutions in Bangkok, Thailand were invited to join the individual interviews and focus group. Findings were discovered how institution has addressed and moved on improving excellence in administrative performance. Utilizing Baldrige and ONESQA for their performance excellence development provided a detailed snapshot of the institutional system. Thailand's universities using the quality frameworks to transform their business start with an assessment. Universities need a new understanding of the nature of their quality initiatives system, and a measurement of their improvement. All participants recognized and understood the benefits of the quality frameworks assessment. As a result of the implementation of the SAR reports, universities can produce a roadmap for continuous improvement, and also validate key performance areas, and set a process for improvement.

Degree type

PhD

Degree Name

Doctoral

Place

Bangkok (Thailand)

Place

Thailand

Language

English

Local Identifiers

Saifah_unco_0161D_10080

Rights Statement

Copyright is held by author.

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