Degree Name

Master of Arts

Document Type

Action Research Project

Date Created



This study examines how customer service skills are being used within the classroom. I described customer service skills commonly found in the restaurant industry and then compared these skills with classroom management skills. I approached the collections of my data using the qualitative methodology of educational criticism and connoisseurship. The data that I collected were gathered from twelve observations conducted throughout one school district and self-reflection on a previous career in the restaurant industry. The results of these observations found common themes between the two industries that include proactiveness, impressions, relationships, modeling and being professional. This study presents how educating teachers with customer service skills may build better experiences and success for student and teacher within the classroom. The outcomes of this study may benefit future educational professional development topics.


Customer Service; Classroom Management; Observations; Professional Development; Impressions; Modeling; Building relationships; Professionalism; Proactiveness; skills; educational practices


48 pages

Rights Statement

Copyright is held by the author.