Ursidae: The Undergraduate Research Journal at the University of Northern Colorado


Miranda Ochoa

Faculty Sponsor

Jill Bezyak


This phenomenological study uses individual semi-structured interviews to explore staff perspectives at a non-profit community-based residential treatment program in Northern Colorado. Direct care staff members are the central agents of change because they have the most interaction with the clients. A gap in the literature provides reason to investigate staff perspectives in order to improve the overall quality of care in residential treatment. Interviews with four direct care staff took place on site. Three themes were identified in the findings as (a) Interactions and relationships, (b) Stressors and challenges and, (c) Success and personal growth.